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Communication is a multi-faceted emotion. It involves not just the delivery of a message, but the reception of same as well. It involves more than words. It is improving how we send and receive messages.

It’s the little things that matter. Like knowing that listening is not the same as hearing; learn to listen not only to the words being spoken but how they are being spoken and the non-verbal messages sent with them. Use the techniques of clarification and reflection to confirm what the other person has said and avoid any confusion. Try not to think about what to say next while listening; instead clear your mind and focus on the message being received. Your friends, colleagues and other acquaintances will appreciate good listening skills.

Communication is the lifeblood of every relationship. A lack of healthy communication causes marriages to fail, creates distance between parents and children and can destroy the culture of any organization.

If you want to be an expert communicator, you need to be effective at all points in the communication process – from “sender” through to “receiver” – and you must be comfortable with multi-channel methods of signal-sending (i.e. phone, text, email, face to face, etc).

As with other learn skills, communication can be improved with practice and with great training. Sometimes however, saying nothing at all speaks the loudest:

“Wise men speak because they have something to say; Fools because they have to say something.”


By: Jeremy Felder

Dated: May 11, 2018

About: Jeremy Felder holds a Master’s Degree from Tiffin University and is the Chief Compliance and Operations Officer at Chase Receivables in Fairfield, New Jersey. He is a member of ACA International (ACA) and is certified and credentialed by the ACA as a CCCO, PCS and ACA International Scholar. Jeremy also holds a Board position as the Vice President, Office of Project Management, for S4 Infinity – an international non-profit organization.